Thank you for shopping with Homics. We are committed to delivering your orders safely and on time.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During high-demand periods, processing may take slightly longer.
Shipping Time
Estimated delivery times:
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UAE: 5–10 business days
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International Orders: 7–15 business days
Delivery times may vary depending on your location, customs clearance, and courier delays.
Shipping Charges
- Shipping costs are calculated at checkout based on your location and order size.
- Free shipping promotions may be available on selected products or order values.
Order Tracking
Once your order is shipped, you will receive a tracking number by email or SMS. Tracking information usually becomes active within 24–48 hours.
International Shipping & Customs
We currently ship to multiple countries worldwide. International customers may be required to pay customs duties, VAT, or import taxes according to their country’s regulations. These charges are the responsibility of the customer.
Delayed or Lost Orders
While we work with trusted courier partners, delays may occasionally occur due to weather, customs, or courier issues. If your package is significantly delayed or lost, please contact us and we will assist you.
Incorrect Shipping Address
Please make sure your shipping details are correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and item so we can help resolve the issue quickly.
Contact Us
If you have any questions about shipping or delivery, please contact us through our store contact page:
Contact Homics
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